Unidentified Intro

Automatically Identified Intro

Already Canceled

0: Transfer to CSR /

0: After Hours

1: Account Info

2: Upgrade Offer

3: Cancel Account –
Split A, B, or C

2: Return to Main Menu

1: Upgrade Accept

2: Transfer
to CSR

1: Upgrade Accept

Split C: Ongoing Reduced Continuity

Split B: Next Month Free

Split A: Upgrade at No Additional Cost

1: Upgrade at No Cost Accepted

2: Clean Cancel Accepted

1: Next Month Free Accepted

2: Clean Cancel Accepted

1: ORC Accepted

2: Clean Cancel Accepted